Mephisto Our Policy Mephisto Our Policy

Shipping And Returns

Shipping

WHERE DO WE DELIVER TO?

We only ship within the United States of America, as well as APO (Army Post Office) and FPO (Fleet Post Office) addresses. Please enter a delivery address for each order. If no delivery address is provided, delivery will be made to the billing address on your order. We are unable to deliver to PO boxes.

WHAT ARE THE SHIPPING AND HANDLING COSTS?

Flat-rate shipping (per order)

Economy = $8 (free if minimum purchase amount is met)

Standard | 3-Day = $10 additional

Express | 2-Day = $15 additional

Orders placed Monday through Friday by 12:00pm Central Standard Time will ship the same day. Orders placed on the weekend will ship the next business day.

Returns

returnpolicy

Our hassle-free 60-Day Money-Back Guarantee is designed to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 60 days and we will happily refund the purchase price.

It's easy to return a product

Ship your unused product, in its original packaging, to the Ship From address on your shipping label. Or, if your order qualified for free return shipping, use the return shipping label provided with your order.

Please Note

  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.