General Terms and Conditions for MEPHISTO USA online store

The Official MEPHISTO Online Shop USA is owned by MEPHISTO, Inc., 305 Seaboard Lane, Franklin TN 37067, United States.

Order-processing and customer support is managed by KIBO, Inc. (Call Order Support: (888) 234-5450 / Email Order Support: kibo.ops@kibocommerce.com)

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact Us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in Our store or any other store are not refundable.

Order Questions or Changes

Kibo, Inc. is the order-processing partner of more than 800 branded manufacturers and large retailers. Kibo handles communications and customer service for consumers on behalf of the brands and retailers that We represent.

If you have recently placed an order using the Kibo shopping service and need information about us or would like to change your order, there are a number of ways to contact Us. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact Kibo Customer Service using Our Help center at https://kibo.force.com/consumersupport.  

Indemnification

You agree to indemnify, defend, and hold harmless Service Provider, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Service Provider’s services.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Mephisto, Inc. reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Mephisto, Inc. will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Mephisto, Inc.'s Return Policy.