Delivery and Dispatch

WHERE DOES MEPHISTO E-COMMERCE GMBH DELIVER TO?

MEPHISTO E-Commerce GmbH delivers to Great Britain (excluding Scotland and the Channel Islands) to any address specified by the customer when the order is placed. MEPHISTO is currently unable to deliver to Ireland, Scotland and the Channel Islands. Once payment is received via credit card or PayPal, MEPHISTO E-Commerce GmbH delivers your order to any specified address – workplace, relatives, friends or neighbours. Please enter a delivery address for each order. If no delivery address is provided, delivery will be made to the address on your order. We are unable to deliver to mailboxes. The invoice is always sent to the address on your order. 

What are the delivery costs?

Items are dispatched as a registered package. Your goods are therefore insured against damage or loss when they are sent out to you or returned to us (different to a cheaper standard package). In order to provide this service, we charge a delivery fee of £5.60 per order. Returns are free of charge.

What is the minimum order value?

  • The minimum order value is £40.00.

How long does delivery take?

  • MEPHISTO E-Commerce GmbH requires 3-5 working days for delivery to Great Britain (excluding Scotland and the Channel Islands), if the order is made before 14:00 on a working day (Monday – Friday). MEPHISTO E-Commerce GmbH will inform you via email when your order is received and successfully processed.

WHAT do THE COLOUR AND SIZE DETAILS NEXT TO THE PRODUCT IMAGE mean?

  1. COLOURS
    The colours in which the product is available are displayed by small colour illustrations to the right of the product images. All the colours displayed are available for delivery. Select a colour by clicking on the illustration.
  2. SIZES
    The sizes available are displayed in a scroll-down menu next to the product images. Sizes currently in stock can be seen at a glance. Sizes not in stock are crossed out. Please note that only the size details in the scroll-down menu show availability! Select a size by clicking on the required size in the menu.

ARE THE ITEMS I ORDER ALWAYS AVAILABLE FOR DELIVERY?

All the originally available colours and sizes are shown in the options menus. Actual availability for delivery is always displayed by the colour and size details and/or under the product image. This display is updated several times per hour with current stock information. If you select a colour/size combination which is no longer available for delivery, an error message will appear when it is transferred to your shopping basket.

Are sold-out items ever available again at a later date?

Items may occasionally be returned by other customers. If an item has sold out in a certain colour and size, it may become available for delivery again after returns have been received. There may also be a further delivery of stock. In these cases, the sold-out item will be displayed as available again. These incidents occur rarely. However, it may be worth having another look on the MEPHISTO Online Shop. 
Unfortunately, MEPHISTO E-Commerce GmbH is unable to provide reliable information on additional deliveries of stock items.